Hetta provides free delivery on all items, regardless of size or price to all Canadian provinces and across the continental US. For larger items, including sofas, beds and dining tables, we also provide free in-home assembly and removal of packaging. There is no catch—we feel that delivery and set up should be as efficient as possible.

If you would like to ship your order to the Canadian Territories, Hawaii or Alaska please reach out to our Customer Care team to support processing your order. Note, an incremental shipping fee will apply.

We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition. See our return policy for more details.

We offer a limited warranty up to five years, covering any confirmed imperfections in manufacturing or craftsmanship starting from the day your order is delivered to your home. There are a few limitations and exceptions, which you can explore in more detail on our warranty page.

Yes! We are partnered with Affirm, allowing you to split your purchase into regular payments. We offer monthly instalment payments for orders from $200 to $15,000. For more information on how it works, see the Affirm FAQ here.

We use solid woods, particularly hardwoods like oak, walnut and ash. We choose these materials because they look great, hold up for years, and reflect our commitment to lasting quality. Softwoods (like pine or fir) are lighter and more prone to dents and wear, while hardwoods hold their shape, resist everyday knocks, and maintain their finish for years. Solid wood offers a warm, organic feel that ages beautifully, with natural grain variation that makes every piece unique. It also stands the test of time and develops character as it ages.