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FAQ
Hetta provides free delivery on all items, regardless of size or price to all Canadian provinces and across the continental US. For larger items, including sofas, beds and dining tables, we also provide free in-home assembly and removal of packaging. There is no catch—we feel that delivery and set up should be as efficient as possible.
If you would like to ship your order to the Canadian Territories, Hawaii or Alaska please reach out to our Customer Care team to support processing your order. Note, an incremental shipping fee will apply.
We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition. See our return policy for more details.
We offer a limited warranty up to five years, covering any confirmed imperfections in manufacturing or craftsmanship starting from the day your order is delivered to your home. There are a few limitations and exceptions, which you can explore in more detail on our warranty page.
Yes! We are partnered with Affirm, allowing you to split your purchase into regular payments. We offer monthly instalment payments for orders from $200 to $15,000. For more information on how it works, see the Affirm FAQ here.
Hetta offers free swatches to help you find the right fabric. You can order directly from the Hetta website on our product pages. Once your order is placed, the swatch will arrive via mail within 1-2 weeks.
Customer Reviews
- Michelle R.Verified BuyerReviewingVale Storage Bed, Queen, MoonstoneI recommend this productRated 5 out of 5 stars4/21/26Lots of storage, nice clean lines.
This is a great option if you’re looking for a neutral storage bed. The headboard has clean lines and the moonstone colour is somewhere between a true grey and a greige.
(for context, the carpet in the photos is a true cream colour.)
I don’t love the corner edges around the base, but I think I could probably steam them to get them to lay flat or put a tiny stitch in them to close it up, if I decide they really bother me.
I have a standard size mattress, and there is a bit of a gap on one side, but it’s less noticeable once you get the bedding on there.
I did have a frustrating experience with the fabric swatches, which I ordered multiple times and never arrived, but I was able to schedule a video call with the showroom and they laid out swatches of the fabric and were very helpful. If you can’t go in person, I’d recommend scheduling a video call.
I previously had a Sundays storage bed (the cloud) and I do think that one was a bit easier to lift to access the under bed storage. Maybe the hydraulic mechanism was stronger or something, but with this one I find I really have to bend my knees and exert some effort to raise the bed. But once it’s up, it’s really stable. I’ve never had any concerns about it coming down while I’m rummaging around underneath. Overall, I’d say it’s easy to raise and lower to access the storage, but you do need some strength.
One of the best things about this bed is that you can really store SO MUCH. The underneath storage is massive. It’s…
Was this helpful? - Bess P.Verified BuyerReviewingVale Storage Bed, King, AlabasterI recommend this productRated 5 out of 5 stars4/21/26Beautiful Bed and Fabric!
Love this bed! Beautiful fabric, heavy duty but still luxurious and soft. Amazing to have storage. Love the design. I’ve been wanting something like this for years!
Was this helpful? - Vanessa S.Verified BuyerReviewingVale Storage Bed, Queen, AlabasterI recommend this productRated 5 out of 5 stars1/23/26Vale Storage Bed
The Vale storage bed is fantastic! I love the colour of the fabric, overall look is elegant and sophisticated. Lots of storage! Very happy with the decision to buy! Thank you Sundays!
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