Hetta provides free delivery on all items, regardless of size or price to all Canadian provinces and across the continental US. For larger items, including sofas, beds and dining tables, we also provide free in-home assembly and removal of packaging. There is no catch—we feel that delivery and set up should be as efficient as possible.

If you would like to ship your order to the Canadian Territories, Hawaii or Alaska please reach out to our Customer Care team to support processing your order. Note, an incremental shipping fee will apply.

We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition. See our return policy for more details.

We offer a limited warranty up to five years, covering any confirmed imperfections in manufacturing or craftsmanship starting from the day your order is delivered to your home. There are a few limitations and exceptions, which you can explore in more detail on our warranty page.

Yes! We are partnered with Affirm, allowing you to split your purchase into regular payments. We offer monthly instalment payments for orders from $200 to $15,000. For more information on how it works, see the Affirm FAQ here.

Light shedding is normal for natural fibre rugs, like wool, especially in the first few months. Wool fibres are shorter by nature, so some surface shedding is expected as the rug settles. Regular vacuuming (without a beater bar) will help minimize this over time. The shedding will gradually decrease, and your rug will continue to soften and develop its warm, lived-in character.

Vacuum regularly on the lowest suction setting, and always disengage the beater bar to protect the wool pile. Vacuum in the direction the fibres are woven. For spills, blot immediately with a dry white cloth (no scrubbing), then blot again with a cloth dampened with cold water or a wool-safe cleaner.

For a deeper refresh, sprinkle a dry rug shampoo or baking soda before vacuuming. With gentle, consistent care, your wool rug will stay soft and look beautiful for years.